AirCal Privacy Policy

Effective date: 30 August 2026

1.            Introduction

1.1          This Privacy Policy explains how Richard Louis Pty Ltd ACN/ABN as applicable, trading in connection with AirCal, collects, uses, stores and discloses personal information.

1.2          In this Privacy Policy, “AirCal”, “we”, “us” and “our” refer to Richard Louis Pty Ltd.

1.3          AirCal is an AI-powered nutrition tracking and coaching application that allows users to record meals, estimate calories and macronutrients, monitor daily nutrition and receive general nutrition and wellness guidance.

1.4          By using AirCal, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2.            Our contact details

2.1          Our contact details are:

Richard Louis Pty Ltd

Level 7, 193 Macquarie Street

Sydney NSW 2000

Australia

Email: Richard.mitry@outlook.com

3.            Who this policy applies to

3.1          This Privacy Policy applies to users of the AirCal mobile application, website and related services.

3.2          AirCal is intended for users aged 18 years and over.

3.3          AirCal is not intended for children.

4.            Personal information we may collect

4.1          We may collect personal information that you provide directly to us, including:

(a)          your name;

(b)          your email address;

(c)           account and authentication information;

(d)          information provided when creating or managing your AirCal account;

(e)          your nutrition goals and targets;

(f)            dietary preferences;

(g)          dietary requirements;

(h)          foods you enjoy or prefer to avoid;

(i)            regular eating habits;

(j)            information you ask AirCal to remember for coaching purposes;

(k)           meal descriptions;

(l)            photographs of meals;

(m)         meal corrections and comments;

(n)          support requests and correspondence; and

(o)          any other information you voluntarily provide.

4.2          Some information you provide may reveal or relate to your health, dietary requirements, allergies, intolerances or other matters that may constitute sensitive information under applicable privacy law.

4.3          Where required by law, we will seek your consent before collecting sensitive information.

5.            Information collected automatically

5.1          When you use AirCal, we may automatically collect certain technical and usage information, including:

(a)          device type;

(b)          operating system;

(c)           app version;

(d)          device identifiers;

(e)          usage data;

(f)            feature interactions;

(g)          crash and diagnostic information;

(h)          subscription status; and

(i)            technical information necessary to operate and secure the service.

5.2          We may use this information to operate, maintain, improve, secure and troubleshoot AirCal.

6.            Meal photographs and nutrition information

6.1          AirCal allows you to upload or capture photographs of meals and drinks.

6.2          Meal photographs may be processed using artificial intelligence systems in order to:

(a)          identify foods;

(b)          estimate portion sizes;

(c)           estimate calories;

(d)          estimate protein, carbohydrates and fat;

(e)          generate meal descriptions; and

(f)            provide general nutrition feedback.

6.3          Nutrition information generated by AirCal is an estimate only.

6.4          Actual nutritional content may vary significantly depending on ingredients, portion sizes, cooking methods, sauces, oils and other factors that may not be visible or known to AirCal.

7.            Nutrition preferences and coaching information

7.1          AirCal may allow you to provide information about your:

(a)          dietary style;

(b)          dietary requirements;

(c)           foods you avoid;

(d)          foods you enjoy;

(e)          regular habits; and

(f)            coaching preferences.

7.2          We use this information to personalise the general nutrition and wellness information provided through AirCal.

7.3          You should not rely on AirCal to manage serious allergies, medical conditions or clinically prescribed diets.

8.            How we use personal information

8.1          We may use personal information to:

(a)          create and manage your account;

(b)          authenticate users;

(c)           provide meal analysis;

(d)          estimate calories and macronutrients;

(e)          track daily nutrition;

(f)            provide personalised coaching;

(g)          remember user preferences;

(h)          save meal history;

(i)            process corrections to meal estimates;

(j)            provide subscription features;

(k)           respond to support enquiries;

(l)            maintain and improve AirCal;

(m)         analyse performance and usage;

(n)          protect against fraud, misuse and security threats;

(o)          comply with legal obligations; and

(p)          enforce our Terms of Use.

9.            Artificial intelligence processing

9.1          AirCal uses artificial intelligence technology to analyse meal information and provide estimates and general coaching.

9.2          Information submitted to AirCal may be sent to third-party artificial intelligence service providers where necessary to provide these features.

9.3          AI-generated outputs may be incomplete, inaccurate or incorrect.

9.4          You should review AI-generated information before relying on it.

9.5          AirCal does not guarantee the accuracy of any AI-generated nutrition estimate, recommendation or analysis.

10.          Third-party service providers

10.1       We may use third-party service providers to operate AirCal.

10.2       These may include providers of:

(a)          authentication services;

(b)          cloud hosting and databases;

(c)           artificial intelligence services;

(d)          app subscription management;

(e)          payment processing;

(f)            analytics;

(g)          crash reporting;

(h)          email and support services; and

(i)            app distribution.

10.3       Third-party providers may process personal information on our behalf in accordance with their own terms and privacy practices.

10.4       We take reasonable steps to select providers that maintain appropriate privacy and security standards.

11.          Apple and Google sign-in

11.1       AirCal may allow you to sign in using services such as Apple or Google.

11.2       If you use a third-party sign-in provider, we may receive information such as your name, email address and authentication identifier.

11.3       Your use of those services is also subject to the privacy policies of the relevant provider.

12.          Subscriptions and payments

12.1       AirCal Premium subscriptions may be purchased through Apple’s App Store.

12.2       We do not directly receive your full payment card details when you purchase through Apple.

12.3       We may receive information necessary to confirm:

(a)          whether a subscription is active;

(b)          which product was purchased;

(c)           subscription expiry or renewal status; and

(d)          entitlement status.

12.4       Payment processing is subject to the terms and privacy policies of Apple and any relevant subscription infrastructure provider.

13.          Disclosure of personal information

13.1       We may disclose personal information to:

(a)          technology and cloud service providers;

(b)          artificial intelligence providers;

(c)           authentication providers;

(d)          subscription and payment infrastructure providers;

(e)          professional advisers;

(f)            regulators or government authorities where required by law;

(g)          law enforcement agencies where legally required; and

(h)          another entity in connection with a merger, sale, restructure or transfer of our business.

13.2       We do not sell personal information to advertisers.

14.          Overseas disclosure

14.1       Some of our service providers may store or process personal information outside Australia.

14.2       This may include jurisdictions in which our cloud, authentication, artificial intelligence, subscription or infrastructure providers operate.

14.3       Where required by Australian privacy law, we will take reasonable steps in relation to overseas disclosures.

14.4       The countries in which information is processed may change as our service providers change their infrastructure.

15.          Data retention

15.1       We retain personal information for as long as reasonably necessary to:

(a)          provide AirCal;

(b)          maintain your account;

(c)           comply with legal obligations;

(d)          resolve disputes;

(e)          enforce agreements; and

(f)            maintain legitimate business records.

15.2       We may retain some information after account deletion where required or permitted by law.

16.          Account deletion

16.1       You may request deletion of your AirCal account through the app where that functionality is available.

16.2       You may also contact us at Richard.mitry@outlook.com for assistance.

16.3       Account deletion may result in permanent deletion of meal history, goals, preferences and other account information.

16.4       Certain information may be retained where required or permitted by law.

17.          Data security

17.1       We take reasonable technical and organisational steps to protect personal information against:

(a)          misuse;

(b)          interference;

(c)           loss;

(d)          unauthorised access;

(e)          modification; and

(f)            disclosure.

17.2       No electronic system is completely secure and we cannot guarantee absolute security.

18.          Access and correction

18.1       You may request access to personal information we hold about you.

18.2       You may also request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

18.3       Requests may be sent to Richard.mitry@outlook.com.

18.4       We may need to verify your identity before responding.

19.          Complaints

19.1       If you have a privacy concern or complaint, please contact us first at Richard.mitry@outlook.com.

19.2       We will review the matter and seek to respond within a reasonable period.

19.3       If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner.

20.          Cookies and website technology

20.1       The AirCal website may use cookies or similar technologies for essential website functionality, analytics and security.

20.2       You may be able to control cookies through your browser settings.

21.          Changes to this Privacy Policy

21.1       We may update this Privacy Policy from time to time.

21.2       The updated version will be published on the AirCal website and the effective date will be updated.

21.3       Continued use of AirCal after an update will constitute acknowledgement of the revised Privacy Policy to the extent permitted by law.

22.          Contact

22.1       Questions regarding this Privacy Policy may be directed to:

Richard Louis Pty Ltd

Level 7, 193 Macquarie Street

Sydney NSW 2000

Australia

Email: Richard.mitry@outlook.com